Refund & Cancellation Policy

1. Refund Timeline

All eligible refunds are processed within 5-7 working days to the original payment method. Please note:

• Refunds to UPI accounts are typically processed within 2-3 working days
• Refunds to credit/debit cards may take 5-7 working days to reflect
• Net banking refunds are processed within 5-7 working days
• Wallet refunds are processed within 24-48 hours

2. Full Refund Eligibility

You are eligible for a full refund in the following cases:

• Service cancelled before any work has started
• We are unable to process your service due to our error
• Technical issues from our end preventing service completion
• Duplicate payment made for the same service
• Service not available in your region after payment

3. Partial Refund Cases

Partial refunds may apply in these situations:

• Service cancelled after work has begun (refund minus work done)
• User requests cancellation midway through the process
• Service completion delayed significantly due to government portal issues

4. Non-Refundable Cases

Refunds are NOT applicable in the following cases:

• Application rejected due to incorrect or false information provided by user
• Documents submitted were invalid, expired, or of poor quality
• Government fees already paid to official portals on your behalf
• Service completed successfully as per order requirements
• User did not respond to requests for additional information within 30 days
• Rejection by government authority for eligibility reasons

5. Cancellation Policy

To cancel an order:

• Open the SevaSetu app and go to "My Orders"
• Select the order you wish to cancel
• Click on "Request Cancellation"
• Provide reason for cancellation
• Cancellation requests are processed within 24-48 hours

Note: Orders cannot be cancelled once submitted to government portals.

6. How to Request a Refund

To request a refund:

• Via App: Go to My Orders → Select Order → Request Refund
• Via Email: Send email to support@sevasetu.in with order ID and reason
• Via Contact Form: Use our website contact form

Please include:

• Order ID / Transaction ID
• Registered phone number or email
• Reason for refund request
• Any supporting documents or screenshots

7. Refund Review Process

Our refund review process:

• All refund requests are reviewed within 24-48 hours
• Our team will verify the order status and eligibility
• You will receive an email confirmation once refund is approved
• If additional information is needed, we will contact you
• Approved refunds are initiated within 24 hours of approval

8. Disputes & Escalations

If you are not satisfied with the refund decision:

• You can escalate by emailing support@sevasetu.in with subject "Refund Escalation"
• Include your original refund request reference
• Senior team will review your case within 3-5 working days
• Final decision will be communicated via email

9. Contact for Refund Queries

For any refund-related questions:

• Email: support@sevasetu.in
• Response Time: Within 24-48 hours
• Working Days: Monday to Saturday (10 AM - 6 PM IST)