Last Updated: January 19, 2026
1. Introduction
Welcome to SevaSetu ("we," "our," or "us"). This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our mobile application and website. Please
read this privacy policy carefully. By using SevaSetu, you consent to the data practices described
in this policy.
2. Information We Collect
We collect information that you provide directly to us:
- Personal Information: Name, email address, phone number, date of birth, gender
- Identity Documents: Aadhaar card, PAN card, voter ID, passport, driving license
(uploaded for service applications)
- Address Information: State, district, city/village, PIN code
- Photos: Profile photo, passport-size photos, signature images
- Payment Information: Transaction details (processed through secure payment
gateways)
- Service-Related Data: Application forms, service requests, order history
3. How We Use Your Information
We use the collected information for:
- Processing your service applications and orders
- Creating and managing your user account
- Communicating with you about your applications and services
- Providing customer support
- Sending service updates and notifications
- Improving our services and user experience
- Complying with legal obligations
4. Document Storage & Security
Your documents are stored securely in our Document Vault feature:
- All documents are encrypted using industry-standard encryption (AES-256)
- Documents are stored on secure cloud servers (Firebase/Google Cloud)
- Access to documents is restricted to your authenticated account only
- We do not share your documents with third parties without your explicit consent
- Documents are used solely for completing your requested services
5. Payment Security
We take payment security seriously:
- All payments are processed through Razorpay, a PCI-DSS compliant payment gateway
- We do not store your credit/debit card details on our servers
- Payment transactions are encrypted and secure
- We only store transaction IDs and order references for record-keeping
6. Data Sharing
We may share your information with:
- Service Partners: Authorized partners who help process your applications (with
your consent)
- Payment Processors: To complete payment transactions
- Government Portals: When submitting applications on your behalf
- Legal Authorities: When required by law or court order
We do NOT sell your personal information to third parties.
7. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Download: Export your documents from the app
- Opt-out: Unsubscribe from marketing communications
8. Account Deletion
You can request account deletion at any time:
- Go to Profile → Settings → Delete Account in the app
- Or email us at support@sevasetu.in with your registered email
- Account deletion will be processed within 7-14 business days
- All your personal data and documents will be permanently deleted
- Note: We may retain certain data required by law for a limited period
9. Children's Privacy
SevaSetu is not intended for children under 13 years of age. We do not knowingly collect personal
information from children under 13. If you are a parent or guardian and believe your child has
provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the
new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this
Privacy Policy periodically for any changes.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@sevasetu.in
- App: Profile → Help & Support → Contact Us
- Country: India